Inaccurate indoor miles tracked

Gene Gurkoff -

There can be a variety of reasons why Charity Miles isn't accurately tracking your indoor activities. The way the Indoor Walk/Run Setting works is instead of using your phone's GPS, Indoor Mode uses your phone's pedometer and/or accelerometer to calculate distance. Phone pedometers are not as accurate as GPS and the distance shown on Charity Miles may not match the distance shown on a treadmill display.

Some common things members of our community experience with our Indoor Mode are:

1.) Your device is resting on the treadmill's holder rather than in your pocket, your hand or in an armband. This happens quite a bit so make sure your device is on you. :) 

2.) The performance of the accelerometer in your device various depending on the smartphone model you're using. On a technical side, Charity Miles depends on the hardware of your phone's accelerometer to calculate the distance of your activity. Specifically for iPhones, enabling Charity Miles to use your Motion & Fitness, which allows our app to access sensor data like body motion and step count. You can enable this by going to your Settings  

Specifically for iPhones, enabling Charity Miles to use your Motion & Fitness, which allows our app to access sensor data like body motion and step count. You can enable this by going to your Settings > Charity Miles > enable Motion & Fitness.   

If you're consistently experiencing troubles with large discrepancies between what Charity Miles is tracking and the treadmill you're running on, please do let us know. Your feedback is valuable to us and helps us make Charity Miles even better. Submitting a ticket here in the app or emailing us at support@charitymiles.org are the best ways to reach us. 

 

 

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6 Comments

  • 0
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    Roxanne

    Motion & Fitness are not an option on my iPhone. the only options I have are location, background app refresh, & cellular data. Ivery been using this app for months, I started having this issue last weekend. it would not begin counting distance until I enabled GPS or Motion & Fitness, but I don't have those options. How should I proceed? 

  • 0
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    Amanda Black

    Found this on another site since I have the same problem:

     

    How to Toggle Fitness & Activity Tracking On or Off with iPhone

    If you like the fitness and motion activity tracking feature on the iPhone, you should have this setting left on. Turning this off will empty the Health app dashboard of tracked fitness data as well.

    1. Open the “Settings” app on iPhone and head to “Privacy”
    2. Scroll down and choose “Motion & Fitness”
    3. Toggle the switch next to “Fitness Tracking” to the OFF or ON position as desired
    4. Exit out of Settings, the change will take effect immediately

    Toggle fitness and activity tracking on iPhone

  • 0
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    Amanda Black
  • 1
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    Wichers, Joshua

    I upgraded to Android 8.0 on my pixel and I get no distances now when I use charity miles, indoor or outdoor.

  • 1
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    Wichers, Joshua

    I upgraded to Android 8.0 on my pixel and I get no distances now when I use charity miles, indoor or outdoor.

  • 1
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    Craig

    I am having the same problem as Joshua with Android 8.0

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