There can be a variety of reasons why Charity Miles isn't accurately tracking your indoor activities. The way the Indoor Walk/Run Setting works is instead of using your phone's GPS, Indoor Mode uses your phone's pedometer and/or accelerometer to calculate distance. Phone pedometers are not as accurate as GPS and the distance shown on Charity Miles may not match the distance shown on a treadmill display.
Some common things members of our community experience with our Indoor Mode are:
1.) Your device is resting on the treadmill's holder rather than in your pocket, your hand or in an armband. This happens quite a bit so make sure your device is on you. :)
2.) The performance of the accelerometer in your device various depending on the smartphone model you're using. On a technical side, Charity Miles depends on the hardware of your phone's accelerometer to calculate the distance of your activity. Specifically for iPhones, enabling Charity Miles to use your Motion & Fitness, which allows our app to access sensor data like body motion and step count. You can enable this by going to your Settings
Specifically for iPhones, enabling Charity Miles to use your Motion & Fitness, which allows our app to access sensor data like body motion and step count. You can enable this by going to your Settings > Charity Miles > enable Motion & Fitness.
If you're consistently experiencing troubles with large discrepancies between what Charity Miles is tracking and the treadmill you're running on, please do let us know. Your feedback is valuable to us and helps us make Charity Miles even better. Submitting a ticket here in the app or emailing us at firstname.lastname@example.org are the best ways to reach us.