Indoor Walk and Run modes use your phone’s pedometer and/or accelerometer to calculate distance instead of your phone's GPS. Phone pedometers are not as accurate as GPS and the distance shown on Charity Miles may not match the distance shown on a treadmill display.
Some common issues members experience with indoor mode are:
- Your device is resting in the treadmill’s holder. Your app won’t track any distance here. Put your phone in your pocket, hold it in your hand or secure in an armband. Make sure your device is on you so it can track mileage.
- Tracking performance can vary significantly depending on the smartphone model you’re using. We depend on the hardware of your phone’s accelerometer to calculate the distance of your workout. Specifically for iPhones, enabling Charity Miles to use Motion & Fitness allows access to sensor data like body motion and step count which will improve accuracy. Enable this by going to Settings > Charity Miles > enable Motion & Fitness.
If you’re consistently experiencing large mile discrepancies, please let us know. Simply click on Contact Us in the top right-hand corner of the Help section or email: firstname.lastname@example.org.