If your workout miles are not posting to your Profile, the main reason could be that you have a poor WIFI or LTE connection. Charity Miles has a built-in feature that saves Profile History later once your smartphone has a reliable connection, so there may be a delay in posting miles to your Profile if you have a poor connection.
Another way to see if Charity Miles has captured and saved your workout miles is by checking your email for a workout confirmation from us. If you receive this confirmation, it means Charity Miles saved your workout.
If you have a strong connection and your miles are still not saving to your profile, click on Contact Us in the top right-hand corner of the Help section or email: firstname.lastname@example.org.