Miles missing from my Profile history

Gene Gurkoff -

You just finished an activity and notice your miles haven't saved. A quick way to see if Charity Miles captured and saved your Activity is by checking your email for a receipt. If you receive this receipt, it means Charity Miles saved your Activity. 

Another reason why your miles didn't save has to do with the connection your smartphone is connected to. In order to save an Activity, Charity Miles needs access to a WiFI or 3G/LTE connection because this data first needs to save to our Servers before saving to your Profile. 

If neither of the above examples are causing your miles not to save like Charity Miles crashing during your Activity, please do let us know. Submitting a ticket or emailing us at are the best ways to reach us.     

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  • 0
    Synthia Guzman

    Dear Team:

    I just got a new phone and had to download the Charity Mile App again. When I signed in, the App/ Account did not recognized my profile and it started my miles from 0. How can I retrieve the miles I previously accumulated?



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