1. Charity Miles
  2. Troubleshooting Tips
  3. Missing Miles

Miles missing from my Profile history

Gene Gurkoff -

Miles will show up on your profile once they are saved to our server.  If you are using the app in one of the activity-tracking modes, that will be when you finish and save the activity.  If you are using the app in the pedometer mode, it will be the day after you last opened the app to sync from your Apple Health or Android pedometer.

If you have a strong connection and your miles are still not saving to your profile, click on Contact Us in the top right-hand corner of the Help section or email: support@charitymiles.org.

Have more questions? Submit a request

10 Comments

Date Votes
  • 0
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    Synthia Guzman

    Dear Team:

    I just got a new phone and had to download the Charity Mile App again. When I signed in, the App/ Account did not recognized my profile and it started my miles from 0. How can I retrieve the miles I previously accumulated?

    Thanks,

    Synthia

  • 0
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    Kate

    Hello! I'm using the Google pixel and the pixel menu bar is overlapping the App so I can't see my profile. The last two days I've done miles but I'm not receiving the email notifications. Help!

  • 0
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    Listen and Learn English

    Hello
    I have been logging runs for days and they haven't recorded since the app auto updated on the 28th. The Android apps function buttons are covered by the menu buttons of my phone. I have to hide my menu buttons to see the app functions. When I look at my profile it hasn't logged any of my runs for a few days. This is well over 10 miles which is frustrating as I have monthly goals that need to be shown for my team challenge. I live in Korea and the internet is some of the fastest internet the world. It's not a connection issue as I've had this phone almost 2 months now and no issues till the new app.
    Chris.

  • 0
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    Lisa Callaway

    Since the update my history is not showing any miles that I have completed.  Is there a fix in the works and will the miles be recovered?

  • 0
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    Leslie Zorzie

    Multiple devices for multiple family members are not working properly. My phone will not even log in to Charity Miles, and my son's app has not logged any miles since January 27th.

  • 0
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    Riik Acharya

    what do you do if you forget to save and your miles get deleted? Is there a way to recover it? Because I rode over 11 miles today and I forgot to save and it got deleted.

  • 0
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    Pia Carnero

    Money earned for workout is not updating on the App despite email saying I have logged miles. How can I fix this?

  • 0
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    Pia Carnero

    Money earned for workout is not updating on the App despite email saying I have logged miles. How can I fix this?

  • 0
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    Bruce Halen

    I've been unable to update daily mileage on my bike for the past seven days.  I also seem to have lost about 5,000 of the over 16,000 Charity Miles that I have ridden over the past 4.5 years.  How do I get them back?  I use this with my Sixth Grade students to emphasize the importance of charity and healthy living habits..

     

  • 0
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    Messersmith, Kymberly

    why isn't Charity Miles responding to any of these questions?

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