Miles missing from my Profile history

Gene Gurkoff -

If your workout miles are not posting to your Profile, the main reason could be that you have a poor WIFI or LTE connection. Charity Miles has a built-in feature that saves Profile History later once your smartphone has a reliable connection, so there may be a delay in posting miles to your Profile if you have a poor connection.

Another way to see if Charity Miles has captured and saved your workout miles is by checking your email for a workout confirmation from us. If you receive this confirmation, it means Charity Miles saved your workout.

If you have a strong connection and your miles are still not saving to your profile, click on Contact Us in the top right-hand corner of the Help section or email: support@charitymiles.org.

Have more questions? Submit a request

6 Comments

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    Kate

    Hello! I'm using the Google pixel and the pixel menu bar is overlapping the App so I can't see my profile. The last two days I've done miles but I'm not receiving the email notifications. Help!

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    Lisa Callaway

    Since the update my history is not showing any miles that I have completed.  Is there a fix in the works and will the miles be recovered?

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    Synthia Guzman

    Dear Team:

    I just got a new phone and had to download the Charity Mile App again. When I signed in, the App/ Account did not recognized my profile and it started my miles from 0. How can I retrieve the miles I previously accumulated?

    Thanks,

    Synthia

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    Listen and Learn English

    Hello
    I have been logging runs for days and they haven't recorded since the app auto updated on the 28th. The Android apps function buttons are covered by the menu buttons of my phone. I have to hide my menu buttons to see the app functions. When I look at my profile it hasn't logged any of my runs for a few days. This is well over 10 miles which is frustrating as I have monthly goals that need to be shown for my team challenge. I live in Korea and the internet is some of the fastest internet the world. It's not a connection issue as I've had this phone almost 2 months now and no issues till the new app.
    Chris.

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    Riik Acharya

    what do you do if you forget to save and your miles get deleted? Is there a way to recover it? Because I rode over 11 miles today and I forgot to save and it got deleted.

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    Leslie Zorzie

    Multiple devices for multiple family members are not working properly. My phone will not even log in to Charity Miles, and my son's app has not logged any miles since January 27th.

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