1. Charity Miles
  2. Troubleshooting Tips
  3. Inaccurate Distance

Inaccurate outdoor miles

Gene Gurkoff -

A poor GPS signal is the most common reason that the miles are inaccurate for Outdoor Walk, Run & Bike modes. To track properly, Charity Miles needs access to Location Services. Make sure you’ve given Charity Miles permission to use Location Services in your phone’s Settings.

If you have an iPhone, make sure to allow Location Access as “Always” so that Charity Miles can track your distance while the app is running in the background or when your iPhone is in Sleep Mode.

If you’re still experiencing this problem after enabling Location Services, please let us know. Simply click on Contact Us in the top right-hand corner of the Help section or email: support@charitymiles.org.

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9 Comments

Date Votes
  • 0
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    audram84

    Hi I did a run on 09/24/17.
    Outdoor i did not get e mail notification nor did it post on my profile. Is there anyway those miles can be added? 3.14 miles I did .

  • 0
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    Craig

    Doesn't seem to work with Android O (8.0)

  • 0
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    Jen Haines

    When I reinstalled the Charity Miles app on my new phone, i keeps telling me to give permissions to the app for location.  I checked and the app already has all the permissions checked off.  Even stranger, it will track my indoor and outdoor walk and if I use run, it won't start because of the permissions issue.  I have uninstalled and reinstalled the app, and turned my phone off and back on and still the same issue.  Any suggestions?

  • 0
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    Jenny Gifford

    App is on "location always" and it should have recorded my last bike rides: Friday 46 miles (it reported 19) and Wed 4/25 30 mi (it reported .5)  GPS for the 2nd ride was fine the entire route as it has reported the miles correctly previously. Suggestions?

  • 0
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    Leann Pereira

    I did a 27 mile ride and the Charity Miles app only logged 6 Miles

  • 0
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    Leann Pereira

    I did a 27 mile ride and the Charity Miles app only logged 6 Miles. I tracked my road bike ride in my Garmin watch so I know that’s accurate

  • 0
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    Heidi Cummings

    I usually do an outdoor walk for about an hour in the morning. My location is turned on for the app. It's saying this morning that I walked 20 miles?!? There is no way in hell... 😒

  • 0
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    bdaggett

    My outdoor walk miles start running before I even start walking. I can sit in my car and see the mileage run up.

  • 4
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    B.T.

    Has anyone ever heard back from support on these issues?

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