A poor GPS signal is the most common reason that the miles are inaccurate for Outdoor Walk, Run & Bike modes. To track properly, Charity Miles needs access to Location Services. Make sure you’ve given Charity Miles permission to use Location Services in your phone’s Settings.
If you have an iPhone, make sure to allow Location Access as “Always” so that Charity Miles can track your distance while the app is running in the background or when your iPhone is in Sleep Mode.
If you’re still experiencing this problem after enabling Location Services, please let us know. Simply click on Contact Us in the top right-hand corner of the Help section or email: firstname.lastname@example.org.