Inaccurate outdoor miles

Gene Gurkoff -

A poor GPS signal is the most common reason that the miles are inaccurate for Outdoor Walk, Run & Bike modes. To track properly, Charity Miles needs access to Location Services. Make sure you’ve given Charity Miles permission to use Location Services in your phone’s Settings.

If you have an iPhone, make sure to allow Location Access as “Always” so that Charity Miles can track your distance while the app is running in the background or when your iPhone is in Sleep Mode.

If you’re still experiencing this problem after enabling Location Services, please let us know. Simply click on Contact Us in the top right-hand corner of the Help section or email:

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  • 0

    Hi I did a run on 09/24/17.
    Outdoor i did not get e mail notification nor did it post on my profile. Is there anyway those miles can be added? 3.14 miles I did .

  • 0

    Doesn't seem to work with Android O (8.0)

  • 0
    Jen Haines

    When I reinstalled the Charity Miles app on my new phone, i keeps telling me to give permissions to the app for location.  I checked and the app already has all the permissions checked off.  Even stranger, it will track my indoor and outdoor walk and if I use run, it won't start because of the permissions issue.  I have uninstalled and reinstalled the app, and turned my phone off and back on and still the same issue.  Any suggestions?

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